Reklamationen Teil 1: Das erzähle ich 18 Mio Menschen weiter - das Beispiel "United Breaks Guitars" | Kisii Fair Trade Blog
Dave Carroll - United Breaks Guitars surpassed 15 million views today. Thanks to everyone who has supported the video and story that surrounds it. #WeAreAllConnected | Facebook
The Mistake That Cost United Airlines $1.4 Billion in One Day, and What You Can Do to Avoid It | Inc.com
In 2008, United Airlines damaged musician Dave Carroll's guitar, and then declined to reimburse him. So,
United Breaks Guitars - CNN Situation Room - Wolf Blitzer - YouTube
Singer, David Carroll, Uses Video to Complain About United Airlines - The New York Times
If United can smash it, so can Aer Lingus - SlippediscSlippedisc | The inside track on classical music and related cultures, by Norman Lebrecht
United faces the music - The San Diego Union-Tribune
United Breaks Guitars Song 2 - YouTube
United Breaks Guitar - A Case Study on 'Online Reputation Management'
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Dave Carroll – United Breaks Guitars Lyrics | Genius Lyrics
United Breaks Guitars: The Power of One Voice in the Age of Social Media - Carroll, Dave - Amazon.de: Bücher
How a music video changed customer service - Marketplace
United Breaks Guitars guy says airline shows 'lack of compassion' in wake of latest PR disaster | CBC Radio
Taking a stand for customer service: "United Breaks Guitars" - John Sadowsky Leadership & Storytelling
An Innovative Complaint: United Breaks Guitars - InnovationManagement
United Breaks Guitars': Social media tips the scales - Inside Social Media
United Breaks Guitars – Focal Concepts
United Breaks Guitars - Intelligent Dialogue | Intelligent Dialogue
United Breaks Guitars - YouTube
United breaks guitars : r/Damnthatsinteresting
